|  | Premium Virtual Food | | You can almost taste it! |
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Email Outsourcing
According to 93% of U.S. Internet users, email is by far the most popular Internet service. If you offer high-speed data, then you necessarily offer email. By the same token, email carries the biggest burden in terms of bandwidth, server load, access, and transport requirements. In addition to design, procurement, and configuration of the network, constant monitoring and regular maintenance is required in order to provide a reliable Internet service. Easy provisioning and end-user support are also important components of Internet account management, but again, absolutely necessary if you hope to provide a competitive service. You must choose which parts, if any, to handle in-house, and which are more efficiently delegated to an outsourcing resource. CyberChronicle is available to assist you in making these difficult decisions.
End User Support
Customer support is the key differentiator between providers in today's competitive marketplace, and churn rate is directly tied to the performance of customer support. The businesses that choose our Customer Care Center for transparent support of their users have on average a two percent lower churn rate than published industry averages. We not only survey every person who calls our center, but also follow up with any negative surveys to ensure that issues get resolved and processes improved. Our support staff is incentivized to ensure customer satisfaction, rather than to hurry the customer through the call like many of our competitors. |
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